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Creating Opportunities for Youth in Hospitality

Europe

Hilton Apprenticeship Academy

Hilton Worldwide, United Kingdom

Goal

The Hilton Apprenticeship Academy provides people with the opportunity to learn the art of hospitality through hands-on exposure to a range of industry disciplines.

Background

Launched in 2012, the Hilton Apprenticeship Academy (United Kingdom) provides more than 100 people across the U.K. with the opportunity to train with Hilton Worldwide through one of six 12-month apprenticeships. Apprenticeship opportunities offer on-the-job training from professionally qualified experts, onsite mentors, development workshops and master classes. Program participants can focus on one of the following: professional cookery, front desk, food and beverage service, multi-skilled hospitality service, exercise and fitness and sales. The Academy’s entry-level education to the world of hospitality is fully funded, including tuition fees and travel expenses, plus participants receive a salary while in the program. Hilton Apprenticeship Academy helps ensure young people have access to opportunities and training that will enable them to obtain the necessary skills to be attractive in a global marketplace.

Target Population

Hilton Apprenticeship Academy is available to job seekers across the United Kingdom who are looking for permanent employment.

External Partners

The Academy is collaborating with Lifetime UK, one of the U.K.’s top training providers. Lifetime offers an extensive background and expertise in workforce training and skill development, offering individuals the support to perform their best.

Personal Case Study & Profile

Sam Leatherby, 20, graduated  from the Chef Apprenticeship Academy in September 2011. He was named  Apprentice of the Year in his group and is now a full time Commis Chef at London Hilton on Park Lane where his specialicm is pastry.

 

Galvin’s Chance

London Hilton on Park Lane, United Kingdom

Goal

Galvin’s Chance is a work apprenticeship programme that provides vulnerable and at-risk individuals, including those convicted of violent crime, the opportunity to work in the hospitality industry.

Background

Initially piloted at Galvin’s at Window’s restaurant at the London Hilton on Park Lane, Galvin’s Chance offers disadvantaged people training and opportunities for a front of house career in some of the most prestigious hospitality businesses in London. The programme includes a two-week pre-employment training where students learn about various industry topics including employer expectations and customer service. Following a two week work placement participants have the option to gain a City and Guilds Food and Drink Service Apprenticeship — Level 2 — and are offered mentoring for up to 12 months.  

Since its launch in 2009, almost 80 students have participated in the programme and nearly half have secured ongoing employment in hospitality.  A variety of fundraising activities have been undertaken in support of Galvin’s Chance, including the annual Mayfair Park and Tower Race with a variety of celebrities, athletes and industry professionals all participating.

Target Population

Galvin’s Chance targets vulnerable and at-risk individuals not in education or employment across the United Kingdom.

External Partners

Galvin’s Chance is an initiative of Hilton in the Community Foundation, Hilton Worldwide’s regional partner, which works to improve the educational attainment, employment prospects and well-being of youth. The programme is delivered in partnership with The Springboard Charity, a forerunner in helping unemployed and disadvantaged youth improve their prospects for economic wellbeing through opportunities for sustainable employment in hospitality, leisure and tourism.  The programme also works alongside the London Probation Trust and key London businesses such as Harbour & Jones, the Royal Automobile Club and D&D Restaurants.

Personal Case Study & Profile

Angel Gomez was a member of the 2012 Galvin’s Chance scheme, having served two and a half years of a prison sentence. Having showed tremendous desire, politeness, reliability and personal presentation, Angel was offered an ongoing role in Galvin at Windows as a commis waiter, a role he currently holds.

 

HOPES Project

Hilton Madrid Airport, Spain

Goal

HOPES is a unique initiative that is designed to give people from disadvantaged backgrounds in Madrid the opportunity to gain valuable knowledge and experience working in the hospitality industry. It also aims to build their confidence and equip them with the skills they need to pursue careers in hospitality or other industries.

Background

The three-month pilot project ran in summer 2012, aiming to give participants valuable experience through learning and training, and to build their self-confidence through mentoring and coaching. During their internships, participants learned about various hotel operations, from front of house and customer service to food preparation and HR.

Four of the nine participants were offered job opportunities at Hilton Madrid Airport as hostess, assistant cook, waiter and masseuse.

Target Population

HOPES targets vulnerable and at-risk individuals who are unemployed in Spain.

External Partners

Youth charity, Pinardi

Personal Case Study & Profile

Lassana Samassa, 22, joined the HOPES project at Hilton Madrid Airport in 2012, where he received training in all areas of the hotel‘s busy kitchen. He has gone on to secure a full time role as a budding young chef.

 

Germany, Austria & Switzerland Apprenticeship Programme

Multiple Hotels

Goal

This apprenticeship scheme provides people with the opportunity to learn the art of hospitality through hands-on exposure to a range of industry disciplines and provides a large number of recruits to German, Austrian and Swiss hotels.

Background

Apprenticeships are well ingrained in education/working culture in these countries, and have been established for decades — therefore we need real points of differentiation and appeal to stand out from the crowd. Hilton Worldwide currently runs three year apprenticeships, with approximately 600 apprentices in Germany and approximately 90 in Austria/Switzerland. Apprenticeships are provided across front-of-house, chef/kitchen and restaurant service at our hotels.

Launched in 2012, Job Guarantee 3+ is a new initiative focused on promoting talent. It guarantees a permanent, full-time career with Hilton Worldwide to apprentices who graduate with at least a 3+ grade.

Target Population

Apprenticeships are available to job seekers across the United Kingdom who are looking for permanent employment.

External Partners

N/A

Personal Case Study & Profile

Christoph Tüngethal completed his three year apprenticeship in Germany in 2011, followed by a short spell at Hilton Bremen as Front Desk Agent and Banqueting Team Member. He is now part of a 12 month management trainee program at Hilton Vienna in Austria — in an assistant head of department role for conferences and events. His position was a reward for having the best scores on the final exams for hotel experts (front of the house) in the Bremen region, as well as for his great dedication to work and outstanding performance.