Product Innovation News

CNBC: Hilton Hotels goes high-tech

Christopher Nassetta, Hilton Worldwide president & CEO, says Hilton Hotels are revolutionizing the hotel experience by offering guests the ability to check-in, select rooms and customize the hospitality experience all from their smartphones.

Hilton Revolutionizes Hotel Experience with Digital Check-In, Room Selection and Customization, and Check-Out across 650,000-Plus Rooms at More Than 4,000 Properties Worldwide

In a first for the hospitality industry, Hilton Worldwide today announced its guests will have unprecedented choice and control over their entire hotel stay with the ability to check-in and choose their exact room from digital floor plans, as well as customize their stay by purchasing upgrades and making special requests for items to be delivered to their room, on their mobile devices, tablets and computers.

Engadget: Hilton will let you use your phone as a hotel room key

ilton is launching an initiative that lets you use your Android or iOS device to control virtually every aspect of your stay. Later this summer, a Hilton app will let you choose your preferred room, make special requests, check in and check out. You'll only have to speak to staff when it's time to pick up or return your keys. And in 2015, you won't even need to do that much -- your phone will also unlock your room, letting you make a beeline for your bed after a long flight.

The Wall Street Journal: Hilton Books Upgraded Technology

Hilton Worldwide Holdings Inc. is placing a $550 million bet that hotel guests increasingly will use smartphones to choose rooms, check in and even unlock doors.

Conrad Hotels & Resorts Introduces Luxury Segment’s First Comprehensive Pre Check-In Feature through its Conrad Concierge App

Conrad Hotels & Resorts introduces the luxury hospitality segment's first comprehensive pre check-in feature to its award-winning travel mobile application, Conrad Concierge. All guests at each of the Conrad brand's 24 hotels worldwide can now find greater customization and convenience at the touch of a button - from selecting pre-arrival amenities to ordering in room dining and enjoying mobile check-out. Since Conrad introduced the platform with check out and amenity pre-selection functionality in November 2012, the app has been downloaded more than 100,000 times.