History

Hilton Garden Inn was awarded the "Highest in Guest Satisfaction among Upscale Hotel Chains in a Tie" by J.D. Power and Associates in the 2012 North American Guest Satisfaction Index Study℠. The brand has achieved the highest ranking in the study nine of the past 11 years (previous awards were for the midscale full service segment).

Hilton Worldwide redefined the mid-priced lodging category with the introduction of the Hilton Garden Inn® brand in the mid-90s. The award-winning Hilton Garden Inn hotels offer quality services and amenities for smart, value-conscious business and savvy, leisure travelers. The brand is among the first mid-priced hotels to address the stated needs of individual business travelers and weekend leisure travelers in the new millennium.

Whether traveling alone on business or enjoying a family leisure vacation or quick weekend getaway, Hilton Garden Inn guests will be greeted with a light, bright and airy ambiance upon stepping into the hotel's Pavilion entrance while warm, friendly team members are ready to greet them as they check-in. Guests can expect room rates at a mid-priced range in a hotel configuration ranging from 80 to 369 guestrooms.

Hilton Garden Inn locations feature a "signature" glass-walled pavilion that houses registration and other common areas, including:

  • 24-hour Pavilion Pantry® retail center with a selection of healthy snack and drink options, microwaveable packaged, refrigerated and frozen food items and sundries

  • Small, casual restaurant serving fresh cooked to-order and buffet breakfast (plus lunch and dinner at most Hilton Garden Inn locations)

  • Comfortable lounge area with a large screen television and double-sided fireplace

  • Complimentary 24-hour business center with computers, copier, fax and printing capabilities

Innovative guestroom accommodations featuring:

  • Complimentary wired and WiFi high-speed Internet access in guestrooms and public space

  • Complimentary guest remote printing to hotel business center

  • Garden Sleep System® bed

  • Mirra® chair by Herman Miller

  • flat screen high-definition television

  • Innovative clock that can play a guest's MP3 or portable CD player

  • Spacious and clutter-free work desk

  • Adjustable and ample lighting

  • Electrical outlets at desk height

  • Two telephones, with speakerphones, voice mail and dataports

  • In-room "hospitality center" that houses a coffee maker and complimentary coffee, mini-refrigerator and microwave

  • Sitting area with easy chair and ottoman, or queen-sized sofa bed

  • In-room entertainment with cable television and video-on-demand movies

  • Other convenient amenities and services, such as indoor or outdoor swimming pool, whirlpool, workout facility and self-service guest laundry

"Mid-priced hotels currently offer the greatest development opportunity for our franchise partners," Adrian Kurre - global head, Hilton Garden Inn. "Research shows there is increased demand by travelers for this type of product, and our existing Hilton Garden Inn hotels have performed well and achieved in excess of their market share in their respective competitive set. We are confident that Hilton Garden Inn will redefine the mid-priced hotel category in the 21st Century."

Initial 'Seeds' Sprout into Full Line Of Hilton Garden Inn HotelsHilton first introduced its mid-priced product line in 1989. A new prototype was developed in 1995 and launched in 1996.

"This is a highly competitive industry segment but we believe Hilton Garden Inn properties will do more than just measure up - they will lead the mid-priced category," said Kurre. "Leveraging nearly 90 years of expertise and the worldwide strength of our brand name, we intend to combine superior value and Hilton warmth and hospitality in a product that better meets the needs of the growing 'middle market' of value-conscious travelers."

"We believe that Hilton Garden Inn hotels, in addition to serving guests' immediate needs, will introduce new generations of travelers to the focused service mid-priced brand," said Kurre. "When these new customers embark on leisure or business trips and experience the innovative offerings only found at Hilton Garden Inn locations, like the Garden Sleep System bed and ergonomic Mirra chair by Herman Miller, we hope we will become their preferred hotel choice - demonstrating our ability to meet the needs of today's travelers while establishing Hilton Garden Inn as the place to stay whether traveling for work or play."

Hilton Garden Inn Receives J.D. Power & Associates Award Two Years in a RowHilton Garden Inn has received the distinguished “Highest Guest Satisfaction Among Mid-Scale Hotel Chains with Full Service” award in the J.D. Power and Associates 2010 North America Hotel Guest Satisfaction Index StudySM. This accolade marks the eighth time out of the last nine years Hilton Garden Inn has received the highest ranking in the segment, outranking all other mid-scale full service brands.